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Thank you so much for choosing Floating Wonders for your event needs. 

We appreciate your business!

Product and Service Statement

During the summer months, we recommend indoor, or a shaded area for your balloons, as direct sunlight may cause balloons to change color or deflate.
Floating Wonders cannot guarantee the lifespan of your balloons after they are picked up/delivered. Balloons are, by nature, temporary items; although Floating Wonders uses only the finest quality balloons, some balloons will occasionally deflate sooner than expected, and will also be adversely affected by wind, rain, rough handling, sunlight, and other uncontrollable factors. We can accomodate our balloons for an inside install if it's raining, windy or extremely hot outside, if indoor shelter is available.

Once balloons are delivered or installed, Floating Wonders is not liable for any changes to balloons due to rain, sunlight, heat, or wind. All balloon sales are final. By paying your deposit, you agree to all terms and Floating Wonders will not be held liable for weather related damage.

Damaged Rentals:

Within Fifteen (15) days Floating Wonders will notify you if damages are discovered, or items are found to be missing upon sorting, laundering and counting. Photos of damages will be submitted as proof upon request. If damaged items are not paid for within 7 days, the credit card on file will be billed, unless payment arrangements have been set up with Floating Wonders. CLIENT assumes full responsibility for ALL items supplied by Floating Wonders for the design of your event and agrees to pay full replacement cost for lost or damaged items. Client agrees to pay for any damage to or loss of items, regardless of cause, except reasonable wear. Accrued rental charges cannot be applied against the purchase or cost of repair of damaged or lost items. Items damaged beyond repair or normal cleaning will be paid for at its replacement cost when rented.

Deposits and Final Payment:

We require 50% of your total as a deposit. All deposits are final. Final payment is due 3 days prior to your install. If final payment is not rendered, you will forfeit your deposit and your install will not be delivered.

Cancellation Policy:

Should you need to cancel your order, you must submit your cancellation in writing (email is permitted) a full (4) business days before the day of your install.

All deposits are final. Should you need to cancel your order, you will not be refunded your deposit.

*By paying your deposit, you are entering an agreement with Floating Wonders and adhere to the terms within this document.*

Thank You for understanding.

Stephanie P,
Floating Wonders Balloons